FAQ Table of Contents:

- Shipping

- Returns

- Product Care

- Warranty

- B-Stock

- Privacy Policy

- Terms of Service



Shipping:

Domestic Shipping - Unless otherwise noted, all orders within the continental United States ship free via FedEx Ground.

International Shipping - $50.00 via USPS Express Mail. Please note the recipient is responsible for any duties and taxes assessed against international shipments.

Most orders are processed and shipped within 24 hours of purchase.

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Returns:

IGNOBLE gladly accepts returns and exchanges on merchandise purchased directly from ignoblebags.com. The product must be returned in original condition within 15 days of receipt. If you would like to return an item, please contact IGNOBLE via email at contact@ignoblebags.com or via telephone at 310-936-9017 for return instructions.

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Product Care:

IGNOBLE bags are designed and produced for durability. Product care instructions are simple, as follows:

- do not machine wash or machine dry bag;

- to remove stains and scuffs, gently wipe the exterior of the bag with a water dampened cotton cloth;

- to dry, place empty bag in cool dry location free from direct sunlight.

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Warranty:

IGNOBLE bags are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product fails due to a manufacturing defect, even after extended use, we will at our discretion repair or replace the product without charge. Note, this warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. For questions regarding product warranty or to schedule a return, please contact IGNOBLE via email at contact@ignoblebags.com or via telephone at 310-936-9017.

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B-Stock:

IGNOBLE B-Stock exhibit minor cosmetic defects in assembly or materials not consistent with IGNOBLE's quality standards for New-Stock products, or are product samples previously used for demonstration and/or marketing purposes. All B-Stock units are fully functional, complete, and are covered under the same Warranty and Return Policies applied to New-Stock IGNOBLE product.

Due to the nature of B-Stock product, availability is limited.

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Privacy Policy:

This Privacy Policy outlines the types of information that are collected by OF END LLC via www.ignoblebags.com, how said information is protected, and when it is shared with third parties. This Policy also explains the choices that you can make about the way your information is collected and used. This Policy applies only to personal information collected via this Site, but not to advertisements, promotions or offers that we may sponsor or participate in on web sites owned by third parties. Also, this online Privacy Policy does not apply to personal information OF END LLC may collect offline (such as at an IGNOBLE sponsored event). By using this Site, you signify that you agree with the terms of this Privacy Policy.

the Information We Collect: OF END LLC does not collect any Personal Information via this Site unless you provide it to us voluntarily. As used in this Privacy Policy, "Personal Information" means any information that is linked to your identity, such as your name, contact information and information about your purchased IGNOBLE products. We may collect some or all of these types of Personal Information when you purchase IGNOBLE products on our Site or participate in online contests, surveys, questionnaires, or promotion. When you provide us with Personal Information, you are authorizing us to use that information in accordance with this Privacy Policy. The Site gathers traffic patterns, site usage information and other aggregated data in order to evaluate our visitors' preferences and the effectiveness of our Site. This aggregate usage data does not identify users individually. OF END LLC may share anonymous, aggregated statistics about visitors to our Site with others outside our company, or we may allow third-parties to collect aggregate data through our Site, but such information will not identify you personally. At this time, our Site does not use "cookies" or web beacons.

The Way We Use Personal Information: We use the Personal Information you share with us to provide the services you request (for example, to transact a product sale). We also use Personal Information to improve our marketing and promotional efforts, and to improve this Site. We also may use it to contact you regarding IGNOBLE products or promotions that may be of interest to you (including those we may offer jointly with other companies). At any time, however, you may opt out of future communications by sending us a reply message asking to unsubscribe from our contact lists.

With Whom We May Share This Information: In the course of doing business, OF END LLC employs other companies to perform a variety of functions on its behalf. For example, we may share Personal Information with agents, suppliers, fulfillment houses and other third parties to order or deliver products or services. These suppliers and other third parties may have access to your Personal Information if it is needed to perform their functions for OF END LLC, but they are not authorized by OF END LLC to use your Personal Information in any way other than the intended use. We also may share aggregate, non-personally identifiable information about visitors to our Site with advertisers, business partners and other third parties.

We may disclose any Personal Information to law enforcement, government officials or other third parties in order to protect the online community or our rights and property, to respond to a legal request for information, or as appropriate to address inquiries or problems. In addition, we may disclose Personal Information in conjunction with a merger, reorganization or sale to a third party of our company or a major portion of its assets.

Data Protection and Security: All access to the information we collect is subject to physical, electronic and managerial restrictions to prevent unauthorized access, modification or misuse. Regardless, OF END LLC cannot guarantee the security of any information you disclose online, and you do so at your own risk.

Right to Change Privacy Policy: OF END LLC reserves the right, at any time in our sole discretion, to modify this Privacy Policy. We encourage you to visit this area frequently to stay informed about our online privacy practices. Your continued use of the Site signifies your agreement to any new or modified terms.

Links to 3rd Party Web Sites: Users should be aware that this Site includes links to 3rd Party web sites that are not owned or controlled by OF END LLC, such as the web sites of advertisers, sponsors and business partners. These other web sites may collect data or solicit Personal Information, and may have privacy policies different from this Privacy Policy. OF END LLC does not endorse and makes no guarantee or representation as to the sufficiency, accuracy or completeness of the content or privacy policy of any third-party web site to which you may be linked from this Site. We encourage you to learn about a company's online privacy practices before disclosing any Personal Information.

Important Note Regarding United States Law: The laws and regulations in different countries impose different requirements on the Internet and data protection. We are located in the USA, as are the servers that make this Site available worldwide. All matters relating to this Site are governed by the laws of the State of New Mexico in the USA. If you are located outside of the USA, please note that any information you disclose to this Site will be transferred to the USA, and by submitting such information, you authorize its transfer.

Online Purchases via Paypal: OF END LLC uses a third party service provider, Paypal, for online sales through the IGNOBLE website at www.ignoblebags.com. All sales are processed by Paypal. If you have any questions about your order or billing you should contact IGNOBLE directly via email. Paypal handles all credit card issues associated with your order. Your order receipt will also have your order identification number along with contact info for Paypal. Be sure to keep any email communication between Paypal and yourself during the purchasing phase of your order. Paypal's policies are determined and enforced by Paypal separate from OF END LLC's policies, and are available at the following link: Paypal's User Policies.

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Terms of Service:

Please review the following terms and conditions of use, which govern your use of ignoblebags.com (the "Agreement"). Your use of the Site constitutes your agreement to follow and be bound by the Agreement. OF END LLC reserves the right to update or modify this Agreement at any time without prior notice. For this reason, we encourage you to review the Agreement whenever you use the Site. If you do not agree to these terms, please do not use the Site.

Site Transactions: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Right to Change Site: We reserve the right, at any time in our sole discretion, to modify, suspend or discontinue the Site or any service, content, feature or product offered through the Site, with or without notice; charge fees in connection with the use of the Site; modify and/or waive any fees charged in connection with the Site; and/or offer opportunities to some or all users of the Site. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Site.

Site Contents: Unless otherwise noted, the Site, and all materials on the Site, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the "Contents"), are owned, controlled or licensed by OF END LLC. The Site and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Site.

User Comments, Feedback, and Other Submissions: If, at our request, you send OF END LLC certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "Comments"), you agree that OF END LLC may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to OF END LLC. OF END LLC is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments. OF END LLC has the right but not the obligation to monitor and edit or remove any Comments. Furthermore, you agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Site. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead OF END LLC or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. OF END LLC takes no responsibility and assumes no liability for any Comments posted by your or any third party.

Personal Information Submitted Through the Site: Your submission of personal information through the Site is governed by our privacy policy, which can be reached by clicking the following link: Privacy Policy. This Agreement incorporates by reference the terms and conditions of the Privacy Policy.

Product Information: The prices displayed on the Site are quoted in U.S. Dollars. Products may have limited quantities and are subject to return or exchange only through the Site according to the applicable return policy. OF END LLC has made every effort to display as accurately as possible the colors and composition of products sold on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate. Furthermore, many of the items sold on the site are handmade and are thus subject to variations in color, composition, and character, as is inherent in and common to handmade product.

Errors, Inaccuracies, and Omissions: Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).

Links to Other Web Sites and Services: The Site may contain links to other Web sites that are not under the control of OF END LLC. OF END LLC has no responsibility for the linked Web sites nor does linking constitute an endorsement of any linked Web site. Links are provided solely for the convenience and information of the Site's users.

Disclaimer: The materials on the Site are provided "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. OF END LLC expressly disclaims any duty to update or revise the materials on the Site, although OF END LLC may modify the materials at any time without notice. Your use of the Site is at your sole risk, and you assume full responsibility for any costs associated with your use of the Site. OF END LLC shall not be liable for any damages of any kind related to your use of the Site.

Indemnification: You agree to defend, indemnify and hold OF END LLC harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site and/or your breach of any representation, warranty, or other provision of the Agreement.

Choice of Law: The laws of the state of New Mexico in the United States of America shall govern the validity of this Agreement, the construction to its terms and the interpretation of the rights and duties of the parties hereto.

Arbitration: Any controversies arising out of the terms of this Agreement or its interpretation shall be settled by a mediator in accordance to the rules of the American Arbitration Association, and the judgment upon award ay be entered into any court having jurisdiction thereof.

Termination: These terms are effective unless and until terminated by either you or OF END LLC. You may terminate this Agreement at any time. OF END LLC also may terminate this Agreement at any time without notice, and accordingly may deny you access to the Site, if in our sole judgment you fail to comply with any term or provision of the Agreement. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.

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